Privacy Policy

Effective Date: 05 June 2026

Introduction

Clean Oil Services Pty Ltd (“Clean Oil Services”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information collected through our website, www.cleanoilservices.com, and through our business operations.

By using our website, submitting a Request a Quote form, submitting a Contact Us form, or otherwise providing information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

What Information We Collect

We may collect personal information including:

  • Name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Business address
  • Equipment and machinery details
  • Service requirements
  • Information submitted through Contact Us forms
  • Information submitted through Request a Quote forms
  • Any other information voluntarily provided to us

We may also collect certain non-personal information automatically when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of website visits
  • Referring website information
  • General geographic location

How We Collect Information

We collect personal information when you:

  • Complete a Request a Quote form on our website
  • Submit an enquiry through our Contact Us form
  • Contact us by telephone or email
  • Request technical advice or information about our products and services
  • Engage with us regarding oil analysis, filtration, lubrication or equipment maintenance services
  • Subscribe to marketing communications we may offer
  • Interact with our website

The information collected may include your name, company name, email address, telephone number, location, equipment details, service requirements and any other information you choose to provide.

We may also collect information through cookies, website analytics tools and advertising technologies.

Why We Collect Personal Information

We collect personal information to:

  • Respond to enquiries submitted through our Contact Us form
  • Prepare and provide quotations for products and services
  • Assess customer requirements and recommend suitable solutions
  • Deliver products and services
  • Provide technical advice and support
  • Manage customer relationships
  • Improve our website, products and services
  • Conduct marketing and business development activities
  • Maintain website security
  • Comply with legal and regulatory obligations

Information submitted through our Request a Quote forms, Contact Us forms and other business enquiries may be retained as part of our customer relationship management, quotation, service and business records. We retain this information to respond to enquiries, prepare quotations, provide ongoing customer support, maintain accurate business records and improve our products and services. Personal information will only be retained for as long as reasonably necessary to fulfil these purposes or as required by law.

We only collect information that is reasonably necessary for our business activities.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to improve website performance, understand visitor behaviour and support our marketing activities.

Google Analytics

We use Google Analytics to collect information about how visitors use our website. Google Analytics may collect information including:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on pages
  • Referral sources
  • General geographic location

This information is generally aggregated and used to analyse website traffic, improve website performance and enhance user experience.

Google Ads

We use Google Ads and related tracking technologies, including conversion tracking and remarketing features, to:

  • Measure the effectiveness of our advertising campaigns
  • Understand how visitors interact with our website after clicking advertisements
  • Deliver relevant advertising to users who have previously visited our website
  • Improve our marketing activities

Google and its partners may use cookies and similar technologies to display advertisements based on a user’s previous interactions with our website.

Cookies

Cookies are small files stored on your device that help websites function effectively and improve user experience.

Cookies may be used to:

  • Remember user preferences
  • Measure website performance
  • Analyse visitor behaviour
  • Support advertising and remarketing activities

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Disabling cookies may affect the functionality of some parts of our website.

Disclosure of Personal Information

We may disclose personal information to:

  • Employees and contractors involved in providing our products and services
  • Website hosting providers
  • Information technology service providers
  • Marketing and advertising service providers, including Google
  • Professional advisers such as accountants, auditors and legal advisers
  • Government authorities, regulators or law enforcement agencies where required by law

We do not sell, rent or trade personal information to third parties.

Overseas Disclosure

Some third-party service providers used by Clean Oil Services Pty Ltd, including Google Analytics and Google Ads, may store or process personal information on servers located outside Australia.

By using our website, you acknowledge that your information may be transferred, processed and stored in countries outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements.

Data Security

Clean Oil Services Pty Ltd takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • Secure website hosting
  • Password-protected systems
  • Restricted access to personal information
  • Staff awareness and security procedures
  • Regular software and security updates

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date.

Requests should be made using the contact details below. We may require verification of identity before providing access or making corrections.

Marketing Communications

From time to time, we may send information about our products, services, industry developments or promotions where permitted by law.

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe link included in our communications; or
  • Contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Privacy Complaints

If you believe your privacy has been breached or you have concerns about how we handle your personal information, please contact us.

We will investigate your complaint and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au

Phone: 1300 363 992

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or operational needs.

Any updated version will be published on this website and will take effect from the date of publication.

Contact Us

Clean Oil Services Pty Ltd

Website: www.cleanoilservices.com

Phone:+61747287777

Email: mail@cleanoilservices.com

Postal Address: PO Box 1300, Caboolture Qld 4510 AU

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details above.